The questions we are asked most, answered in one place. Anything else reaches us at info@thespacelines.com.
What size should I order if I am between sizes?
Size down for a neater fit and size up for more ease. Ease is the room a garment leaves over your body measurement. Every style is cut to one of four fits: Contour with 2 inches of ease, Classic with 6 inches, Relaxed with 9 inches and Oversized with 10 inches. An oversized piece already carries a lot of room, so sizing up again is rarely needed. If you are unsure, email info@thespacelines.com with the style name before you order.
How does sizing work for a co-ord set?
A co-ord set is sized in two parts. You choose the top and the bottom separately, and each one runs from XXS to 5XL. Pick the top by your chest measurement and the bottom by your waist and hip. The two sizes do not have to match. Both pieces are then cut to the sizes you chose.
Why does dispatch take 5 to 7 working days?
Every piece is made to order. Nothing is cut until your order is placed, so the garment is made in your sizes rather than pulled off a shelf. That work takes 5 to 7 working days, and the order is dispatched at the end of it. Shipping within India is complimentary.
When will my order arrive and how do I check on it?
Allow the 5 to 7 working days we take to make and dispatch the piece, then the transit time to your address. Shipping within India is complimentary. To check where an order has reached, email info@thespacelines.com with your order number and we will look it up for you.
How do I exchange a piece for a different size?
You get one free size exchange. Ask for it within 7 days of delivery by emailing info@thespacelines.com with your order number, which piece you want to change (top or bottom) and the size you would like instead. We arrange a prepaid pickup from the delivery address, so the return leg costs you nothing. Exchanges are available within India.
Can I return an order?
We do not accept returns. Each piece is cut after the order is placed, in the sizes you chose, so there is no shelf for it to go back to. What we do offer is one free size exchange, asked for within 7 days of delivery, with a prepaid pickup. That exchange is for a different size of the same piece. We do not exchange one style or colour for another.
How do I care for cotton and denim pieces?
Follow the care note on the product page, because it is written for that fabric. Denim is washed separately on a gentle machine cycle at normal temperature. Do not wring it. Line-dry it inside out in the shade and steam iron if needed. Cotton double cloth and kala cotton take the same routine. Cotton poplin is gentle washed separately, dried in the shade on the reverse side and steam ironed if required, with no bleach or similar laundry additives. Pieces with appliqué work are dry cleaned the first time and gently hand washed after that, since machine washing can fray the raw edges.
Do you ship outside India?
Yes. The store ships to markets outside India. Complimentary shipping applies within India. One thing to know before you order: our size exchange runs within India only, so an order delivered elsewhere cannot be exchanged. If you are between sizes, email info@thespacelines.com with the style name first and we will help you choose.
How do I get help with sizing before I order?
Email info@thespacelines.com with the style name and we will help you choose a size. Email is the only way to reach us, since we do not publish a phone number and we do not keep an offline showroom. On price, a discount runs only when it is advertised on the store, and we do not offer one on request.
