Frequently Asked Questions
General
For domestic orders within India, dispatch takes 5–7 business days, followed by approximately 2–5 working days for delivery.
For special sizes and limited edits, dispatch takes 7–10 business days.
For international orders, please allow 15–20 business days, including dispatch.
Tracking and delivery details will be shared once your order is shipped.
Our garments are crafted using thoughtfully selected fabrics including 100% natural cotton denim, poplin, gauze, kala cotton, cotton blends, and Ecovero™ Tencel. Fabric composition may vary by style, so you’ll find the exact details on each product page.
Yes. We offer free shipping on all prepaid orders across India. A nominal additional charge applies to Cash on Delivery (COD) orders.
Our one-time size or style exchange is available within 15 days of delivery. Unfortunately, orders outside this exchange window are not eligible for exchange.
Most Spacelines styles are designed with a relaxed fit, so we recommend choosing your usual size for the fit shown on our website. For the best fit, refer to the measurements and fit guide on each product page.
Yes. As a body-positive and size-inclusive brand, we understand that every body is different. Since our garments are make to order, you can choose separate sizes for the top and bottom based on our size chart.
Contact
Our customer care number is +91 79820 37794 .
Services
As a make-to-order brand, we do not offer returns or refunds.
However, eligible domestic orders can be exchanged once for a different size or style within 15 days of delivery. Items must be unworn, unwashed, unstained, and returned with all original tags and packaging intact.
Please note: International orders are not eligible for return, exchange or cancellation.
Yes. Eligible domestic orders can be exchanged once for a different size or style within 15 days of delivery. If you choose a higher-priced style, the price difference will need to be paid.
Please note: International orders are not eligible for exchange.
We offer limited customisation for top and pant lengths on select styles. However, we’re unable to make changes to the design, silhouette, detailing or colour of a garment.
For any customisation queries, please write to us at customercare@thespacelines.com within 24 hours of placing the order.