Exchange & Return Policy

At Spacelines, we want you to love your purchase. If for any reason the fit or style isn’t quite right, we offer a one-time exchange on every order. As a made-to-order brand, we create garments exclusively for you once your order is placed. For this reason, we do not accept returns.

Terms & Conditions for Exchange

  • Eligibility: Exchange must be requested within 15 days from the date of delivery.
  • One-Time Exchange: Each order is eligible for one size exchange OR one style exchange only.
  • Condition: Items must be unworn, unwashed, unused, and returned with all original tags and packaging intact.
  • Size Exchange: You can request the same product in a different size (subject to availability).
  • Style Exchange: You may exchange your product for another style of equal or higher value. For higher-priced items, the price difference will need to be paid.
  • Non-Exchangeable Items: Sale or discounted pieces are not eligible for exchange.

Process:

    1. Login to your Spacelines account, press the exchange button under order history within 15 days of delivery.
    2. Our team will arrange for a pick-up.
    3. Once we receive and inspect the item, your replacement will be dispatched.

Terms & Conditions for Return

  • As these items are crafted especially for you, they are not eligible for returns.
  • If your order doesn’t fit right, we encourage you to explore our One-Time Exchange Policy (size or style exchange within 15 days of delivery).

For additional queries, kindly contact customercare@thespacelines.com.

Note

  • We do not offer returns or refunds, only one-time exchanges.
  • All exchanges are also made-to-order, so the delivery timeline will be the same as placing a new order (10–15 business days within India and 15-20 business days for international delivery).
  • NO RETURN/EXCHANGE OR CANCELLATION FOR INTERNATIONAL ORDERS